Masafi Water Careers 2022 - Apply Now
Masafi Water is always looking for talented people with diverse experience and knowledge to bring fresh ideas to life. Our open and inclusive environment means that every team member is an integral part of the organization.
They understand that our people are an important component of our success. This is just one of the reasons we believe we need to hire the best people. A career at Masafi will provide you with an unforgettable experience full of new opportunities, from employee compensation to active community outreach across the country.
Available vacancies
Post Name- Call Center AgentSalary - Basic Salary 2000 AED
Apply Mode- Via LinkedIn
Who can Apply- Currently in UAE
Apply now 👇👇👇
Requirments
• The call center supervisor should possibly have a degree in Sales & Marketing, Business Administration, Consumer Studies or similar related qualifications - preferably an MBA with a specialization in Sales & Marketing.
• Prior call center experience in the FMCG industry
• Expertise in MS Office, problem solving, discussions, and customer service skills.
• Effective communication skills in English will be highly regarded.
• Ready to relocate anywhere within the UAE
Our time to make ripples.
We are for the restless achievers. For those who thirst for success and more. For those who never stop trying. We are Masafi. And if you have what it takes, we are ready to take the next step with you.
Things we believe in:
Inclusivity & diversity
We are an equal opportunity employer, and we believe diversity, gender balance and inclusion lead to success.
Our people
We believe passionate people propel us forward, build our culture and drive our spirit of innovation.
Hard work, integrity & ownership
We believe hard work trumps everything. And honesty and taking total responsibility are the pillars of everything we do.
A glimpse of your typical workday
> Responsible for effective Call Center team management in order to assist the delivery Service channel to achieve the volume & Revenue targets.
> Responsible for ensuring that the Call Center team is complete / adequate, competent and highly motivated and that relevant training programs are regularly conducted.
> Responsible for ensuring that each team member has KPIs and targets (monthly, weekly, daily); daily performance reviews / analysis for each KPI; and production and submission of the Daily KPI report.
> Responsible for achievement of Call Center targets through ensuring that each member achieves her KPIs (daily, weekly, monthly).
> Responsible for ensuring that both inbound and outbound processes are being done effectively and efficiently.
> Responsible for regularly reviewing the effectiveness of outbound and inbound strategies / initiatives and taking necessary corrective actions to improve on efficiencies.
> Responsible for ensuring that all booked orders get communicated to the delivery team and their routes.
> Responsible for setting up proper processes & procedures and ensuring that team is implementing them.
> Responsible for regularly reviewing these procedures for call center and taking necessary corrective actions without delay.
> Responsible for attending to all customer problems / issues without delay.
> Responsible for the creation of new customers, maintaining current and new customer bases and customer satisfaction.
> Responsible for solving all problems that Call Center team members face and liaising with the relevant departments to ensure the problems are solved without delay.
> Responsible for performing any other duties assigned by superiors / senior management.
What will make you stand out
Graduate in Sales & Marketing, Business Administration, Consumer Studies or such related qualification – preferably with an MBA with specialization in Sales & Marketing.
Work experience in the FMCG industry
• Very strong customer service background – a pre requisite
Call center experience – a must have
• Proven ability & experience in all aspects of team management – ability to manage the work of others
• Ability to foster teamwork and enlist support & participation of team – having very strong leadership skills
• Proven ability & experience in all aspects of planning and execution of call center strategy
• Must be having extensive experience with support and call center tools including phone systems, CRM or call logging
• Must be having good knowledge about customer satisfaction; excellent telephonic skills; Customer focus & service; Process Improvement;
The joys:
Workspace: We mix work and play with an exclusive gym and an inspiration zone filled with indoor games, library, bean bags and of course, piping hot coffee.
Game-changing leadership: We mentor and hone future leaders through agile, dynamic and people-focused training.
Enriching rewards: Besides bench-marking industry remuneration, we offer medical benefits and discounts on all Masafi products.
Focus on wellness: We not only insist on a great work-life balance but also accompany it with a lovely wellness program.
Our story
Masafi was born in the Hajar Mountains in the United Arab Emirates. And ever since, we’ve left a mark across the region and the world.
Back in 1976, Masafi was the first naturally sourced drinking water in the UAE. Today, our portfolio consists of the finest range of pure naturally sourced water, juices, tissue papers and anti-bacterial essentials.
While we have been the market leader for over 4 decades, we never take anything for granted. Every day, we work harder to deliver the finest products that are good for people and the planet too.
We are an equal opportunity employer. Inclusivity, diversity and gender balance are the cornerstones of our business just like, wellness, mindfulness and a healthy work-life balance.
Interested in growing your career with us? Take a look at some of our current openings. We can’t wait to hear from you❤️
إرسال تعليق